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  • My Account

    • How do I create an account?

      To create a new account:

      1. Click the "Login / Register for an Account" link at the top right side of our site.
      2. Below the login fields, click the " Register for an Account " button to begin your first-time registration.
      3. Follow the prompts to complete setting up your account.
      4. You will need your Org ID and Location ID to register your account.
      5. How to lookup my Org and Location ID

      Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

    • How do I edit my account information?

      To edit your account information, login to the "My Account" link at the top right hand side of our site. Next, under "Personal Information" select the appropriate option to edit your account information.

      If you wish to register additional Microsoft locations in order access additional regional marketplaces from your account, this is done under the Region Settings.

    • I forgot my password.

      Click the " Login / Register for an Account " link at the top right hand side of our site. Under the login box you'll see a link that says, "Forgot your password?" Click the link and then enter the email address you use to sign in to your account. The site will automatically send you an email with your password.

    • I am unable to access my account / I see the message "Login failed. Please try again."

      If your account has been dormant for 18 months or more it may have been moved into inactive status. Please contact us at [email protected] to move your account back to active status.

  • Order Status

    • Has my order been delivered?

      To view your Order Status, you must first login to access your account. This ensures that your private information will be secure. Click the "My Account" link at the top right hand side of our site to check your orders status.

    • My email(s) never arrived.

      If you are a registered user, you can check on the order status here.

      If your order shows a status of "completed" but you have not received your email, please check any spam or quarantine folders to ensure it hasn’t been obstructed. If you are still unable to find an email, please contact customer service for assistance.

      You can also pull up your vouchers/digital products within 24hrs of delivery by going to your order history and clicking on either the "view voucher codes" or "view digital codes" buttons next to your order.

  • Delivery and Returns

    • I received the wrong product.

      If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product.

    • What is your return policy?

      Bundled and Digital Products

      Bundled and digital products cannot be returned.

      Exam Vouchers

      Exam vouchers cannot be returned. Vouchers are only for use at a Pearson VUE test center in the country you select at time of purchase. Vouchers expire twelve months from date of purchase. Exams must be scheduled and taken on or before the expiration date of the voucher(s). The specific expiration date will be sent with the voucher number via email. All sales of exam vouchers are final, no exceptions.

      Refund Process

      Please contact customer service for more information about returning an item. Once your return has been "authorized" by Customer Service, you may receive an RMA from Customer Service. You can use this RMA to return products to the address specified on the RMA. Once the product has been received and verified, we will credit your account within 7 to 10 business days.

    • When will my order be delivered?

      Exam Vouchers

      Exam vouchers will be emailed after your order is processed and payment is received. Please contact customer service if you have not received your exam vouchers within 2 business days of purchase.

      Digital Learning Products

      Digital learning products will be emailed after your order is processed and payment is received. Usually this will occur within an hour of the payment’s resolution, but in some cases may take up to 2 business days.

  • International Delivery

    • Do you sell vouchers to my country?

      Pearson VUE exam vouchers are locked to usage within a certain set of countries, which can be viewed on the product’s description page. The shipping settings of each regional marketplace will restrict sales to countries in which all vouchers from that marketplace are usable; to switch your regional marketplace click the icon on the site header.

      Note that due to government and/or business regulations, this store is unable to make any sales to Russia, Belarus, Cuba, North Korea, Syria, Iran, or Sudan at this time.

  • Guarantees

    • Privacy policy

      We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

    • Security

      This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

  • Pricing and Billing

    • Taxes and tax-exempt status

      Taxes vary by location and product. They are calculated and displayed during the checkout process.

      Establishing a tax-exempt status for U.S. customers

      To apply for sales tax-exempt status on the Pearson VUE Partner Store, you will need to provide a copy of your sales tax-exempt status along with your Partner Store account information which includes your First Name, Last Name and Email Address. Send this information to [email protected]. Allow 5 business days for processing. When completed, your Partner Store account will be updated to reflect your status and purchases on the store will not be charged sales tax.

      Note: Once your tax-exempt status is on file you are still required to enter your Tax Exemption number during the checkout process in the "Tax ID" box, during the "Shipping Method" step. Entry of your tax-exempt I.D. is required on every order. This also ensures the invoice will include the proper number for any tax purposes.

      Applying a VAT/GST tax-exemption to my order

      Euro and GST countries (apart from Greece and the U.K.) do not need to submit your tax exemption forms to the store.

      Note: You must enter your tax-exemption number during the checkout process, in the "Tax ID" box, during the "Shipping Method" step. Entry of your tax-exempt I.D. is required on every order. This also ensures the invoice will include the proper number for any tax purposes.

      VAT exemption for Greece and U.K. customers

      Exception countries to our VAT policy are Greece and the U.K. Since Pearson VUE is an established business there we charge VAT in these countries regardless of B2B status.

      Anyone in Greece or the U.K. who would like to apply for sales tax-exempt status on the Pearson VUE Partner Store will need to provide a copy of your sales tax-exempt status along with your Partner Store account information including your First Name, Last Name and Email Address. Send this information to [email protected]. Allow 5 business days for processing. When completed, your Partner Store account will be updated to reflect your status and purchases on the store will not be charged sales tax.

    • I have a question on my charges.

      If you have a question about a charge, please review your order history first.

      If you are a registered user, you can check on the order status here.

      You can compare your order history on our website with your financial records. If you have additional questions or concerns, please contact customer service for further assistance.

    • What are my payment choices?

      During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

    • I need a copy of my receipt/invoice.

      Login to the "My Account" link at the top right hand side of our site to view and print invoices.

    • When will my credit appear on my account?

      The time it takes for your credit to appear on your account may vary. However, credits usually take 7-10 business days from the time we received your item(s).

    • When will my credit card be charged?

      Your credit card will be charged immediately on placing the order.

    • Is there a pricing discount for purchasing large quantities?

      Yes, eligible Training Services Partners will see a volume discount for certification exam vouchers in the store from 200 to 499 units, and an additional discount from 500+ units. The pricing will be automatically updated based on the quantity in the account’s cart. Discount is available per individual order for the same certification exam SKU. Lab SKUs are ineligible for the volume discount.

  • Buyer's Guide

    • How do I navigate the site?

      To navigate this website, simply select a product category from the header bar. The facet checkboxes on the left sides of the category pages can be used to filter products down further.

      Please note that customers must be logged in to view the products that are available to them.

    • How do I use a coupon?

      After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you will see a box where you may enter and apply your coupon code to your order.

  • Additional Support